Bomgar Embraces Ubuntu for Remote IT Support

Ubuntu is poised to take another small but significant step into corporate enterprises, thanks to Bomgar, the appliance-based remote support software specialist. When Bomgar 10.4 debuts November 16, it will support a growing list of Linux distributions, including Ubuntu, Red Hat and SUSE Linux Enterprise Desktop. Here are the implications for Ubuntu administrators.

Bomgar is a virtualized help desktop platform that allows companies to remotely manage systems over the Internet. Since 2007, Bomgar’s software typically required an IT manager to use a Windows, Mac OS X or SUSE Linux desktop as their remote administration platform. Going forward, support technicians will also be able to run Ubuntu when managing remote systems, Bomgar says.

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