Canonical, Upgrading GNOME Bugzilla, and Commercial Sponsorship

You may have noticed the spiffy new GNOME Bugzilla. Sumana Harihareswara presents the story of how and why it came to be.

GNOME is asking for donations to hire a sysadmin. That’s because GNOME’s technological infrastructure—like source control, bug tracking, web and mail servers—make the rest of GNOME possible. Recently, Canonical found its efforts blocked by deficiencies in GNOME’s infrastructure. Specifically, our bugtracking software was too obsolete for them to programmatically interface with. So Canonical recently spent tens of thousands of USD to upgrade the GNOME Bugzilla instance from 2.20 to 3.4—including porting forward several beloved customizations.

The story started with Launchpad, Canonical’s collaborative development tool and the Ubuntu development hub. Launchpad has included a Remote Bug Watch feature from the start. Launchpad users could use this to associate Launchpad bugs with bugs in several external trackers. As Max Kanat-Alexander of consulting firm Everything Solved explains, “the most popular bug-tracker that Launchpad projects were interfacing without outside of Launchpad itself were Bugzilla installations.”

Read more at The Gnome Journal

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