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Ubuntu dressed in cheap elastic support, sent out in public

Canonical’s Ubuntu Linux variant is popular out there on the public clouds of the world, but there is a serious mismatch between how support contracts are sold for bare-metal servers used inside corporate data centers and how virtual servers are deployed and used out there on the cloud. And Canonical wants to fix that and make a bit of money, too.

Last June, Canonical rejigged its support services for companies deploying Ubuntu Linux server and desktop variants with its Ubuntu Advantage offering. Even though this new support structure offered tiered support levels in terms of coverage time and features, and even had add-ons to give companies a break if they were deploying Ubuntu Enterprise Cloud to build an internal clone of Amazon’s EC2 cloud, what it did not do is provide pricing for support contracts running on external public clouds like EC2.

Read more at The Register

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